- Kishan Patel
Self-exclusion in Great Britain
Updated: Oct 10, 2021
We present a discussion on the process of GB self-exclusion methods across:
Adult Gaming Centres
The Gambling Commission outlines three tools: setting limits, time-outs, and self-exclusion to help users 'gain control' as a part of 'safer gambling.'
Literature has shown that self-exclusion programs are beneficial but under-utilised
Gambling Commission code of practice for non-remote gambling:
Individuals should be able to self-exclude without having to enter gambling premises (3.5.2:2)
A free online form that takes a "few minutes" on gamstop.co.uk (Effective within 24 hours)
Phone the MOSES team (8 am to 12 am) & send documents by post or email
Visit a UK land-based casino
Download & print form to be completed by hand and then emailed or posted
Visit an Adult Gaming Centre
Phone an Adult Gaming Centre
Non-bacta members should contact bacta on e-mail or by phone
Attend local bingo club or licensed bingo premises, explain and interview, take pictures, and assist in completing an online self-exclusion form.
Contact licensed bingo premises by phone or website
"Contact The Bingo Association, who will give them the telephone number of their club or licensed bingo premises. To start the process, a customer should complete the form below. Following receipt, a staff member from the Association will contact the customer (usually within 2 working days)."
Summary of UK self-exclusion
Two out of five self-exclusion groups are independent of contact with industry (online and betting shops)
One out of five self-exclusion groups involve a method that is quick and available 24/7 (online)
No self-exclusion method is clearly and easily advertised as available in multiple languages.
A systematic review of 16 original studies published over 1997-2017 found that self-exclusion barriers need to be reduced.
In line with the evidence, we also perceive industry-modifiable barriers to self-exclusion in availability and accessibility for the UK consumer, which we suggest are:
Independence from gambling
Perceived chance of success
Perceived time spent
Time restrictions (A lack of a 24/7 service)
In particular, we note that the description for self-exclusion to Casino's states that the form must be printed and signed by hand (despite law on e-signatures)
We recommend that fit-for-purpose self-exclusion schemes be independent of gambling activity or representation, devoid of unnecessary verbosity and complexity, available at any time and in any language.
Barriers in self-exclusion schemes, for all types of gambling except for online gambling, need to be urgently addressed using a simple online technology-based solution such as an online form (at minimal cost or specialist ability)